Please follow the steps below to troubleshoot FTP access issues: 1. Verify your access credentials in the user area of our website, found under “Your services”–> “Detail” –> “Publish Wewbsite”. We suggest using the...
If your website is published and not displaying correctly, check these points: 1. Read carefully the information regarding your hosting in the user area ‘User Area’ under ‘Your Services’ -> ‘Detail (of the hosting service)’ -> ‘Publish Website’ 2. Publish your...
If your website is published correctly but still shows the old version in your browser, you might be accessing it through a proxy from your Internet service provider. The proxy system saves copies of the pages you’ve recently visited, which is why refreshing...
Here are some issues you might face when using your FTP program: You can’t delete a folder. Remember, a folder must be empty before you can delete it. Check the folder to ensure it has no files or subfolders. You can’t publish a file or folder. Note that a...
